Platinum Cash Back Visa®

You can find your cash back rewards accrual in SunNet, where you can earn, track, and redeem cash back in one place. Log into SunNet Online Banking, go to Cashback+, and choose the "Cards" option under your balance.

You earn cash back monthly on qualifying purchases. Your rewards can be tracked and redeemed through digital banking.

Redeem your rewards through SunNet. You can choose to transfer cash back into your account or redeem it for gift card opportunities.

You can use your cash back rewards for everyday purchases, cash back deposits, or gift cards.

• Everyday purchases: Use rewards to “pay yourself back” for purchases and expenses—or treat yourself to something extra.
• Cash back: Deposit rewards into your checking or savings account.
• Gift cards: Redeem rewards for digital or physical gift cards from major retailers, dining, and travel brands.

You can track your earnings accrual in SunNet. Rewards payouts will show in your available balance on the first of the month.

Your Suncoast Rewards Platinum Visa® includes contactless payment technology, allowing you to simply tap to pay at participating retailers. Contactless payments offer a quick, convenient checkout experience while using security features designed to help protect your card information.

Visa 3D Secure makes the most secure online shopping experience possible by helping prevent the unauthorized use of a cardholder’s card number — in turn, reducing fraud and reducing danger of identity theft.

With Visa 3D Secure, there is no need to register your card since 3D Secure uses dynamic authentication when a Visa card is used at participating online merchants.

Card use that is outside of your normal area or overseas can raise a flag with the fraud prevention team. This may cause your card to be temporarily blocked until we can verify a valid purchase.

Set travel notifications in the Cards section of the SunMobile app or SunNet Online Banking. You may also submit travel notifications in your nearest Suncoast branch or by phone at 800.999.5887. Travel notifications should be set at least 3 days prior to going out of town to avoid the inconvenience of a blocked card while traveling.

If you believe there’s been fraudulent activity on your account or if you’re unable to resolve a dispute with a merchant about a transaction, Suncoast can help.

Log in to SunNet Online Banking to dispute a transaction. Simply click on the envelope icon next to the transaction you’re disputing, then click “dispute” and follow the prompts.

You may also file a transaction dispute by signing in through the SunMobile app on your device and browsing to the Account History screen.

You may also dispute a transaction in person at a Suncoast Service Center or by calling the Members Care Center at 800-999-5887 — Monday through Friday 7:00 a.m. to 8:00 p.m. and Saturday 8:00 a.m. to 1:00 p.m.

If you misplace your credit card, use Card Lock to temporarily lock your card and protect your funds.

Here’s how simple it is:

1. Login to SunNet Online Banking or the SunMobile App
2. Choose "Manage My Cards"
3. All of your debit and credit cards will display, and you can lock or unlock each card as needed

If you are unable to find your card because it has been lost or stolen, you can report it using the numbers below:

• Credit Cards: 800-645-7728
• Credit Cards After Hours: 800-645-7728

Our credit cards have an embedded microchip to help protect you against fraud. The chip uses encryption to provide a secure experience each time you use your credit card.

To start using your card with a mobile wallet, you’ll need to add it to your device’s digital wallet app—Apple Pay, Google Pay, or Samsung Pay. Each platform has a simple setup process that lets you make secure, contactless payments in stores, online, and in apps.