Your Safety is Our Priority

Suncoast is committed to keeping you protected and secure. We also provide the resources you need to report suspicious emails or transactions, lock and unlock your credit and debit cards, and learn how to keep your personal information safe.

Report Suspicious Text or Email

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Protect Your Suncoast Accounts

Report a Suspicious Email

Report a Fraudulent Transaction

If you suspect that there is a fraudulent transaction on your account, you can dispute the transaction using SunNet Online Banking or the SunMobile app.

To dispute a transaction using SunNet Online Banking, go to your account, find the suspicious transaction, click on the envelope icon next to it, and follow the prompts.

To dispute a transaction using the SunMobile app, go to your account, find the suspicious transaction, click on the arrow icon next to it, click the “Dispute” button, and follow the prompts.

Lock a Credit or Debit Card

Set a Travel Notification

If you need to use your credit or debit card while traveling outside of your normal area, set a travel notification to prevent your card from being temporarily blocked by fraud prevention.

Set travel notifications in the Cards section of the SunMobile app or SunNet Online Banking. You may also submit travel notifications to your nearest Suncoast branch or by phone at (800) 999-5887.

Travel notifications should be set at least 3 days before going out of town to avoid the inconvenience of a blocked card while traveling.

What Can You Do To Protect Yourself?

Create strong passwords with a combination of capital letters, lowercase letters, numbers, and special characters. Never reuse the same password or use easy-to-guess personal information as a password.
Learn the warning signs of a phishing email to help keep your private information safe.
Learn how tax scams work and how to protect yourself. Many scams have the same basic pattern. They use trickery to get you to share personal data or pay money based on a false threat or promise.
Take time to make sure that every family member is protected with security software, preferably set up so that it updates automatically.
Make sure that your kids, spouse, or senior relatives all know how to avoid becoming a victim of online scams.
Even after your family learns how to stay safe online, don’t let your guard down. New scams are created all the time, so keep up-to-date on the latest threats.

Learn More on the Suncoast Blog

Learn How to Protect Yourself

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Digital Banking

Digital banking lets you manage your finances quickly and securely using your smartphone or tablet. A Suncoast member can access their credit or debit card statements, grow their savings account, and make instant loan payments with our handy SunMobile app. Manage all your Suncoast Credit Union accounts in one place, find a local branch or ATM instantly, and unlock or lock a credit or debit card at the touch of a button.

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The Differences between Credit Unions and Banks

Although they might seem similar, there are some big differences between credit unions and banks. Understanding them will help you make the right choice about where to put your money and how to handle your finances. Want to make sure you qualify to join Suncoast Credit Union first?

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Financial Wellness

When it comes to understanding your finances and making smart purchasing decisions, there’s a lot you need to know. We’re passionate about helping our members better understand their finances so that they can feel secure and informed about their decisions.

Helpful Scam and Security Resources

FAQs

For more information about Suncoast’s fraud prevention measures, go to our frequently asked questions page.

Fraud Prevention FAQs

IRS Tax Scams and Consumer Alerts

Stay up to date on tax scams or other forms of fraud.

See IRS Scams and Consumer Alerts

FTC Scam List

Learn about FTC alerts for recent scams and how to recognize the warning signs.

See Scams

Fraud Alert

If you have been a victim of fraud or have had your data compromised, you can put a free fraud alert on your credit report.

Place a Fraud Alert

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Important Suncoast Phone Numbers

Find all of the Suncoast phone numbers that you may need.

See Phone Numbers

Follow Suncoast on Social Media

Stay up to date with everything happening at the credit union, including any scams or security updates you should know about.

Facebook

Internet Crime Complaint Center

File Internet crime complaints online and see the latest consumer alerts.

Visit the Internet Crime Complaint Center

AARP BankSafe Initiative

The AARP has recognized Suncoast Credit Union with its BankSafe designation, which recognizes Suncoast’s extensive efforts to prevent the financial exploitation of its members, particularly older adults.

Visit AARP to Learn More