Text Alerts

Knowing precisely what's going on with your Suncoast accounts, cards, and loans is vital to peace of mind. Text alerts are sent regarding your account, card, loan or for general information. Alerts are generated by a variety of sources and are sent from or identified as a phone number or shortened code that may be different from our main phone number. To ensure the short codes generating the text is from Suncoast, you can verify these numbers from the list below:

SMS Policy

TEXT ALERT PROGRAM SHORT CODE/PHONE NUMBER	REASON/HOW TO OPT-IN OR OPT-OUT	OPT-OUT INSTRUCTIONS
98948	Automated security messages for device registration initiated by members using our digital app	Text STOP to 98948 Text HELP to 98948
48404	Payment reminder messages to members who are past due or at risk of becoming past due on their loans with us	Text STOP to 48404 Text HELP to 48404
23618 or 86975	Falcon Fraud alerts for debit and credit cards	Text STOP to 23618 or 86975 (whichever # the text originated from) Text HELP to 23618
77105	Account verification for new device or changes to account	Text STOP to 77105 Text HELP to 48404
57659	Updates for mortgage applications	Text STOP to 57659 Text HELP to 48404

IMPORTANT: Suncoast Credit Union will NEVER text, call or email you and ask for account, PIN, debit or credit card numbers.

Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. Please check with your carrier for specific Text/SMS charges. Message frequency varies and is dependent on text alert type. See above for our Text (SMS) Messaging Terms and Conditions to find out how to opt-in or out of Text/SMS messaging and view our Privacy Policy to find out how we protect your privacy.

Below are types of activity that can trigger a text alert notification to you:

Account transactions from a checking or savings which includes withdrawals, deposits, account balances, logging into Online or Mobile Banking, access authentication, budget status, and savings goal progress
Loan information such as payment reminders as well as loan status updates from new and pending loans
General notices and reminders include suspicious activity on a card or account, membership and account information, branch and holiday closures and responses regarding an inquiry or question
Card (debit or credit) transactions such as purchase(s), credit(s), enrollment9s), international as well as withdrawal, or low-balance alerts

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