When Money Feels Tight, We Can Help!

Members can make loan payments in several ways, including:

• Transferring funds from a Suncoast account
• Making a one‑time payment from an external account
• Using Suncoast’s Payment Solutions options if a loan is past due
• Contact the SCU and make a phone payment ($8.00 fee)
• Payments can be made at the Branch
• Setting up recurring payments

Yes. Members can make payments online anytime, including after hours, through Suncoast’s digital payment options. If your loan is overdue, the Payment Solutions Portal allows you to make payments or set up arrangements at your convenience.

To log in and make a payment through the Payment Solutions Portal, you’ll need:

• The last 4 of your social security number
• The email address on file
• Your ZIP code

If a payment is missed, your loan may become past due and could be subject to late fees or other impacts. Suncoast encourages members to take action as soon as possible to avoid further issues and to explore available support options.

Start by making a payment or reviewing your options as soon as possible. If your loan is past due, the Payment Solutions Portal can help you:

• Make a payment
• Set up a payment plan or promise‑to‑pay
• Request assistance if you’re experiencing financial hardship

Depending on your loan and delinquency status, partial payments or payment arrangements may be available through Payment Solutions. Options shown are based on your loan’s current status.

Payment Solutions is a secure, self‑service option designed to help members with past‑due loans get back on track. It allows members to make payments, set payment arrangements, and request assistance without needing to call during business hours.

Only loans that are past due or delinquent will appear in the Payment Solutions Portal. Current loans will not display there.

Yes. Eligible members can set up payments,  payment arrangements,  or promise‑to‑pay plans directly through the Payment Solutions Portal, based on their loan status.

Yes. The portal is designed to meet Suncoast’s security and compliance standards and provides a safe way for members to take care of overdue loan payments online.

Suncoast understands that financial challenges happen. If you’re having difficulty making payments, Payment Solutions allows you to share your situation and request support by scheduling a call with a Member Solutions Advocate, helping Suncoast connect you with the right assistance.

Not always. Many members can take care of payments or arrangements through self‑service options. If you need additional support, Suncoast’s Member Solutions team is available to help.

Visit Suncoast.com and select Make a Payment, or search for “Online Payments” to find your available payment and assistance options.