Hennig, Jim ISBN: 9780735204287 Pages: 212 Format: PAPERBACK
A no-nonsense primer on the art of persuasive business negotiation explains how to identify the needs of the other party involved through the use of such skills as questioning, effective listening, integrity, sincerity, and the building partnerships, with a vocabulary of words and body language tailored to common work situations, real-life dialogues, and other helpful strategies. Original.